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For security, we require a Know Your Customer (KYC) check. This involves submitting a valid government-issued ID. This one-time process secures your account and enables withdrawals.

Click the "Forgot Password?" link on the login page. Enter your registered email or phone number and follow the instructions sent to you to set a new, secure password.

Withdrawal requests are typically processed within 24 hours. Processing time can vary based on the method used and KYC verification status. E-wallet withdrawals are usually the fastest.

RTP is a theoretical percentage of wagered money a game will pay back to players over time. This figure is set by the game provider and is usually found in the game's information or help section.